Losing access to your Away luggage can be incredibly frustrating, especially when you're traveling. This comprehensive guide will walk you through various scenarios and provide solutions to unlock your Away suitcase, no matter the problem. We'll cover everything from forgotten combinations to malfunctioning locks.
Understanding Away Luggage Locks
Away suitcases typically utilize a TSA-approved combination lock. This means that while you have a personalized combination, Transportation Security Administration (TSA) officers can open the lock for inspection without damaging it. This is crucial for security screenings at airports. Knowing how this lock works is the first step to unlocking it.
Types of Away Luggage Locks
While Away primarily uses a single type of lock, it's vital to understand its components:
- The Dial: This is the circular mechanism you rotate to set and open your lock.
- The Shackle: This is the metal loop that secures the luggage.
- The Combination: This is the unique three-number sequence you set to lock and unlock your bag.
Common Away Luggage Unlocking Issues & Solutions
Let's address the most common problems travelers face with their Away luggage:
1. Forgotten Combination
This is the most frequent issue. If you've forgotten your combination, don't panic. While you can't directly reset it without knowing the current one, here's a systematic approach:
- Try Common Combinations: Start by trying combinations you frequently use for other locks or passwords.
- Retrace Your Steps: Think back to when you set the combination. Were there any numbers significant to you at that time?
- Check Your Records: Do you have any notes or digital records of your Away luggage combination?
- Contact Away Customer Support: Away provides excellent customer service. Contact them for assistance. They may have a way to help you recover your combination or provide guidance on next steps.
Important Note: Attempting to force the lock could damage it, leading to higher repair costs.
2. Damaged or Jammed Lock
If your lock is physically damaged or jammed, you'll need a different approach:
- Inspect for Obstructions: Carefully examine the lock mechanism for any debris or foreign objects that might be causing a jam.
- Lubrication: A tiny amount of graphite lubricant (specifically designed for locks) can sometimes help free a stuck mechanism. Do not use oil or other lubricants.
- Contact Away Customer Support: A damaged lock will likely require professional attention or replacement. Contact Away's customer service for assistance with repairs or replacement under warranty.
3. TSA Inspection
If your luggage was inspected by TSA, they should have resealed the lock. If you notice tampering and believe it is damaged, contact Away for support and initiate a claim for compensation if needed.
Preventing Future Lock Issues
Proactive measures can save you significant hassle:
- Write Down Your Combination: Keep a record of your combination in a safe and accessible place (but separate from your luggage!).
- Regularly Check Your Lock: Periodically inspect your lock for any signs of wear and tear or damage.
- Handle Your Luggage Carefully: Avoid dropping or mishandling your luggage, as this can damage the lock mechanism.
By following these tips, you can minimize the risk of encountering problems and ensure a smooth traveling experience with your Away luggage. Remember, contacting Away's customer service is always an excellent option when you encounter difficulties. They are known for their excellent support.
